At VerteCommerce, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read the policy below to understand your rights regarding returns, exchanges, and refunds.
✅ Eligibility for Returns
| Condition | Eligible? | Notes |
|---|---|---|
| Item is unused, in original packaging | ✅ Yes | Must be returned within 14 days of delivery |
| Item is defective or damaged | ✅ Yes | Must notify us within 3 days of delivery with photo proof |
| Item is used or not in original condition | ❌ No | Not eligible for return or refund |
| Sale or clearance items | ❌ No | Final sale items cannot be returned |
📦 Return Timeframe & Process
| Step | Action |
|---|---|
| 1 | Contact our support team at support@vertecommerce.com within 14 days of receiving your order |
| 2 | Include your order number, reason for return, and (if applicable) photos of the product |
| 3 | Wait for return approval and instructions from our team |
| 4 | Ship the item back using a trackable service (return shipping is your responsibility unless the item was defective or incorrect) |
| 5 | Once received and inspected, we’ll notify you of approval and process your refund within 3–7 business days |
💰 Refund Details
| Type | Refund Method | Timeline |
|---|---|---|
| Approved return | Original payment method | 3–7 business days after we receive the item |
| Defective or wrong item | Full refund or replacement | You choose |
| Shipping fees | Not refundable | Except in case of our error (e.g. wrong item sent) |
🔄 Exchanges
We offer exchanges only for:
- Damaged or defective items
- Incorrect items received
Exchanges are subject to stock availability.
⚠️ Non-Returnable Items
The following cannot be returned:
- Gift cards
- Digital/downloadable products
- Items marked Final Sale
- Health or personal care items (if opened)
📬 Questions?
If you need help with a return, refund, or exchange, please reach out to:
📧 Email: support@vertecommerce.com
🌐 Website: https://vertecommerce.com