At VerteCommerce, we are committed to fast, reliable, and secure delivery within the United States only. Below you’ll find important details about our shipping process, timeframes, and policies.
📦 Shipping Overview
| Shipping Method | Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 3–6 business days | Shown at checkout |
| Expedited Shipping (if available) | 1–3 business days | Based on carrier rates |
| Weekend or Holiday Delivery | Not available | – |
⚠️ Note: We currently do not offer international shipping.
🛒 Order Processing Time
| Order Step | Timeframe |
|---|---|
| Order Confirmation | Instant |
| Processing & Packaging | 1–2 business days |
| Handoff to Carrier | Within 24–48 hours of processing |
- Orders placed after 2 PM (EST) are processed the next business day.
- Orders placed on weekends or holidays are processed on the next business day.
🚫 Shipping Limitations
| Location | Shipping Status |
|---|---|
| All 50 U.S. States | ✅ Available |
| U.S. Territories (e.g., Puerto Rico, Guam) | ❌ Not Available |
| PO Boxes or APO/FPO | ❌ Not Available |
| International addresses | ❌ Not Available |
📦 Tracking & Delivery
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier’s website. Typical carriers include USPS, UPS, and FedEx.
🛑 Delays & Address Issues
| Possible Delay | Our Response |
|---|---|
| Wrong/incomplete address | We’ll reach out for correction; shipping may be delayed |
| Weather or carrier-related delays | Out of our control; tracking will be updated |
| High seasonal volume | May cause slight delays in fulfillment |
ℹ️ VerteCommerce is not responsible for delays caused by incorrect addresses or unavailability at delivery time.
🔁 Damaged or Missing Packages
| Issue | Action |
|---|---|
| Damaged item received | Contact us with photos within 3 days |
| Package marked “Delivered” but not received | Notify us within 48 hours for investigation |
| Lost by carrier | We will file a claim and resolve with refund or reshipment |
📬 Contact Us
If you have questions or concerns about shipping, tracking, or delivery, feel free to contact our support team:
📧 Email: support@vertecommerce.com
🌐 Website: https://vertecommerce.com